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Terms & Conditions

We hereby advise all users to read these terms and conditions and to leave the site immediately if they cannot agree with them.


1.1 Thrive floristry take no responsibility and makes no representations or guarantees in respect to the contents shown on our site and our other product information. The information stated is in no way binding and we, at Thrive Floristry, our employees and suppliers are excluded from liability, with the exception of those permitted by UK law, to any loss, claim or damage of any form and nature, in relation to the use of this website and our promotional material. Your consumer rights are not affected.

1.2 As far as we are aware the information on our site is accurate, but we cannot guarantee this completely and will therefore not take any responsibility for errors, omissions or inaccuracies. The opinions, reviews and implications given on this site together with our promotional material, catalogues and all, are purely the personal views/tastes/preferences of Claire Cowling of Thrive floristry and we take no responsibility for your own actions that are carried out based on any of this information, advice or ideas. It is our aim to promote good floristry and the information provided is done so in good faith for your interest, enjoyment and inspiration.

1.3 Thrive Floristry and our employees & suppliers are not liable for any problems relating to website links, services or information provided on or made available through the site. Accessing these is done at entirely your own risk. As far as we are aware, the links given are safe and to reputable sites, but we accordingly make no warranties and accept no liability to the fullest extent permissible by law, to guarantee these.

1.4 Any use of the Thrive website must be for lawful purposes, and must not affect the rights of, or otherwise devalue the work of Claire Cowling and the company “Thrive Floristry” and/or our website.

1.5 Please send all written correspondence by email. If you need to communicate by post, you can do so to Thrive floristry, 3 Old Hall Barns, Thurston Road, Pakenham, Suffolk, IP31 2NG.


2.1 Unless stated otherwise, our website and all the contents, together with our own series of books and Flowers for Funerals magazines including all images of work (with the exception of images of others’ books) are the sole property of Liz & Claire Cowling or Thrive Floristry. All copyright rights belong exclusively to Thrive Floristry (and/or any facet of our company(ies) – i.e. and are hereby reserved. The user may therefore not copy, download, post, republish, or otherwise use any of the content in any way, with the exception of personal, non-commercial use. Should you wish to purchase any imagery to use or have more information on anything shown, please contact us in writing for permission. We reserve the right to refuse. Infringements of our copyright restrictions will be prosecuted.


3.1 We reserve the right to restrict access to our site from time to time, to allow for updating, maintenance and repair or to add new areas to our site.


4.1 You may browse this site without registering, but by doing so you accept our terms and conditions and also accept and agree that certain areas of the site will not be available to you without registering.

4.2 You are responsible for maintaining the confidentiality of your email address, password and your account, and are fully responsible for all activities that occur under all of these. You must notify us immediately of any unauthorised use of any of the above and/or any other breach of security. You must ensure that you exit from your account at the end of each session by “logging out”. We will not be liable to you or any third party, for any loss or damage arising from your failure to comply with this provision. You must also contact us straight away should you change your email address and inform us of your new address along with any other change of contact details.

4.3 We reserve the right, without prejudice, to any other rights or remedies available to us under these terms or generally at law to suspend, to make modifications and to terminate your registration/and/or use of the site immediately upon being made aware of any breach or potential breach by you of our terms, without prior notice. You agree that we will not be liable to you or any third party for any suspension, modification or discontinuance.


Contract of sale & payment

5.1 Your contract for purchases made through the Thrive Floristry website is with Thrive Floristry. By purchasing from our site you are agreeing that the given email can be used as a means of communication.

5.2 The contract for the sale of any product will only take place between you and us, if and when we accept your order; by the way of an email confirming we have received payment in full for all the products that have been ordered. That acceptance will be deemed complete and for all purposes to have effectively communicated to you at the time we email you.

5.3 You undertake that all the details that you have provided us with for the purpose of ordering and purchasing products and services are correct and that the card(s) you are using is in your name and have sufficient funds to cover the costs of the products or services ordered. If there are any changes to the details supplied by you, it is your own responsibility to inform us as soon as possible. May we also remind you that it is a crime to use a false name or a known invalid credit card to order goods with. Anyone caught wilfully entering a fictitious order and/or payment method will be prosecuted to the full extent of the law.

5.4 Upon booking a place for a workshops, you will need to either pay the total amount in full, or pay the appropriate booking fee (which is non refundable) to secure your place and by doing so are accepting that you must complete payment of the balance within one months prior to the workshop date. By booking a place you are entering a contract of sale. Please also see workshop booking terms.

5.5 We would like to assure you that we never pass any of your personal or card details to any third party. Please see our privacy policy.

Sales, prices and promotions

6.1 Prices of goods listed on our site exclude post and packing charges. This is shown per order and will be added at the end of the order process. Delivery is free of charge on orders over a certain value and this is before any discounts are given, for delivery to one UK mainland address.

6.2 Special offers run for a limited period only and are subject to availability. We reserve the right to amend any prices should they have been accidentally or incorrectly priced and/or at the end of an offer period. We also reserve the right, as and when necessary to remove discontinued items from our website, mail order list & brochures without prior notice. We do have good relationships with the publishing houses and other companies that we buy from, who keep us informed so you should not be inconvenienced or disappointed.

6.3 Discounts and savings, unless indicated otherwise, refer to savings on RRP for books, and to our usual selling price on sundries and other goods. Further discounts on already discounted items cannot and will not be applied, including to those customers with thrive membership, unless otherwise agreed. We also reserve the right to exclusive online offers at any time, and to end them without prior notice.

6.4 Prices shown on our website override any previously stated in our catalogue or other promotional information.


7.1 We endeavour to process orders and arrange delivery of all our stock lines within two (2) working days of receiving your order and approval of payment, and within thirty (30) days should we be awaiting a delivery of new stock. We will email you with confirmation of your order and the expected delivery date if there is a delay on your order, however dates are only estimated and we cannot guarantee that you will receive your delivery on this exact date. After 30 days, if we are still unable to fulfil your order, we will contact you by email explaining the reason why you have not received your order, advise the revised estimated delivery date, you will have the option to either continue waiting or to cancel your order.  We will send out part orders at our discretion.

7.2 Very occasionally parcels go astray in the postal/courier system. If you have been waiting for your delivery more than two weeks after placing your order please contact us and we promise to look into it urgently for you. As you will appreciate this is out of our control.

International sales and delivery

8.1 We offer delivery of our goods outside the UK.  The cost will show at checkout.  This is calculated on weight.  Orders over 5kg in weight will requre you to contact us for a price as this will be much more cost effective.  We will calculate the weight and postage costs and email you with this for your confirmation and payment authorisation. You should be aware that they may be subject to cross border inspection by the customs authority and therefore may be opened. Your delivery may also be subject to import duties and taxes, imposed at the country of destination. These charges must be paid by you and we would advise that prior to ordering with us, you contact your customs office to check out the expected charge (if & when applicable). You must comply with your country’s laws and regulations regarding importing products. We will not be liable for any charges related to this matter.  Whilst most of our products are universal (ie books (please check stated language), tools), we are a UK based company, so please contact us prior to ordering that the items you're looking to purchase are suitable to your location (ie DVD's).


Changing or cancelling an order

9.1 Currently, it is not possible for you to change or cancel your order online, however, you can do so by emailing us, making sure that you state all essential details including the order ref number, your name, address, contact details and product(s) ordered, so that we can track your order easily.

9.2 You have the right to cancel your order of goods – no questions asked, for seven (7) working days following receipt of delivery, and we will give you a full refund. In this case please return the parcel, either unopened or in it’s original packaging making sure that the goods are also unopened and sufficiently protected, to ensure safe and undamaged returned goods to us. We regret that we cannot offer a full refund for opened and/or damaged goods or goods that have been damaged in return transit. Carriage for returns is made at your own cost. Please also see our return policy.

Damaged or faulty goods

10.1 All our books and sundries are checked thoroughly prior to dispatch to ensure they are in top quality condition (unless you have purchased a product which has been stated as damaged). Any damages that have therefore occurred in transit should be reported to us on receipt by email for advice on the appropriate action. In this instance we will of course refund you the return postage and forward a fresh copy (or goods if sundries) to you upon receipt and confirmation of damage claim. Please obtain proof of postage when returning your order. Many of our books are shrink wrapped, so should there be a printers fault on any of the pages, please let us know as soon as possible. In these instances, we will refund you the return postage and forward a fresh copy to you upon receipt of damaged/faulty book.  Any returns must be made to us within 28 days from your purchase date.


11.1 Paying your booking fee is acceptance of our Wedding Terms and Conditions (see wedding terms and conditions on your wedding booking form on your quotation), and is binding whether signed or not.  Cancellation of your date must be made to us in writing by letter or email.  Please refer to our wedding t&c's for the schedule of payment due upon cancellation, which is on a sliding scale depending on how close to your wedding date you are cancelling your booking with us.  Booking fee payments are non refundable - they are to secure your wedding date and booking with us.


12.1 We are happy to accept returns on all goods, with the exception of jewellery due to hygiene reasons, and make exchanges, but have to make the following provisos:

Returned books must be unopened and in perfect condition. All our books are checked for damage thoroughly prior to despatch to ensure they are in top quality condition. We cannot accept returns for books that are opened from their packaging, due to copyright of the product and further resale value. We feel that once a product is opened and you have looked through it, used a few ideas… the decision has been made to keep it. All other items must be unopened, unused and in their original packaging. Items are returned at the customer’s own cost. Postage and packing charges will not be refunded, unless otherwise agreed by us. An administration charge of 5% will be deducted from the selling price of the goods. We would always recommend obtaining a certificate of posting.

12.2 Until we physically receive the goods you are returning (or exchanging), they are your responsibility. For your protection and peace of mind, we recommend you send them by special delivery or at least to obtain a Certificate of Postage.

12.3 We reserve the right to withhold a percentage of the refund value if the item needs to be reduced in price for resale, due to damage (amount depending on the damage), or used and/or not in its original packaging.
12.4 Any returns must be made to us within 28 days from your purchase date.


13.1 If you would like to return something to be exchanged, please return the product unopened and well packaged, with details of the product it is to be exchanged for. We are sorry but jewellery cannot be exchanged for hygiene reasons.  We will send you an email to let you know when we have received your parcel back and that your exchange is on its way back to you! Should there be a difference to pay, please enclose payment details with your returned goods. Any credit due will be refunded to you. You are responsible for payment of the postage charges both ways. We cannot exchange opened and/or used goods.

Statutory rights

14.1 Your statutory rights allow you to return goods up to 28 days from date of purchase. Therefore you may return any product(s) bought from Thrive Floristry, with the exception of jewellery items, within 28 days of purchase, by notifying us in writing and returning the goods unopened and in their original packaging, in “as new” condition. Please ensure they are packaged well to avoid damage as we cannot refund the cost of goods that are damaged in return transit.


15.1 Although we do allow photography of our work and designs which are created at our workshops and at shows we respectfully ask you not to use photographs of work created by Liz & Claire Cowling for your own promotional use, including use in portfolios or on your own website.  We also ask this of our books and magazines. The work is solely for inspiration and should not be copied in every respect and then promoted as your own. Infringement of this copyright will be prosecuted.

15.2 Our website is intended mainly for the UK market, and complies with the current English laws. We cannot guarantee that it will comply with laws outside the UK and will not be held responsible in this case.

15.3 We may amend these terms and conditions from time to time and place a new version on our site. Your use of the site from the date the amended terms are placed on the site onwards will be governed by those new terms.

15.4 These terms shall supersede any and all other conditions, ongoing agreements, understandings and representations relating to your purchase.

15.5 These terms are subject to the laws of England and Wales, whose courts shall be the courts of exclusive jurisdiction.

The terms WE and US mean Thrive Floristry, YOU mean the visitor/customer.

Any question or queries relating to our terms should be addressed to Thrive Floristry by email.

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